Store Policy

Customer Care

At Walz3D we are offering affordable 3D printing services and products without compromising the quality of the product itself. In terms of customer care for 3D printing, it's important to have clear policies in place to ensure that customers are well informed about the process and the products they are purchasing. This may include policies on turnaround time, materials used, design modifications, and returns or exchanges.

We will act according to the following policy for customer care:

Turnaround time: Customers should be aware of how long it will take to receive their finished product. This may depend on the complexity of the design, the size of the product, and the number of units being produced.
Materials: Customers should be informed about the materials used in the 3D printing process and the properties of the finished product. This may include information about the strength, durability, and appearance of the material.
Design modifications: Customers may request changes to their design during the production process. It's important to have a clear policy in place for how these requests will be handled, including any fees that may be charged.
Returns and exchanges: Customers should be aware of the policy for returns and exchanges in case they are not satisfied with their finished product. This may include information about the process for requesting a return or exchange and any fees that may be involved.

Privacy & Safety

Privacy and safety are important considerations for any business, including us at Walz3D that offer 3D printing services. Here are a the policies that Walz3D printing service implement to protect the privacy and safety of our customers:

Data protection: 3D printing often involves the submission of digital designs or files by customers. It's important to have a policy in place to protect the privacy of this data and ensure that it is only used for the purpose of creating the requested product. This may include measures such as encrypting data during transmission and storage, and only allowing authorized personnel to access the data.
Product safety: Customers should be informed about the safety of the products produced through 3D printing. This may include information about any potential hazards, such as sharp edges or small parts that could pose a choking hazard. It may also include information about any necessary precautions that should be taken when handling or using the product.
Personal information: Customers may provide personal information, such as their name and contact details, when placing an order for a 3D printed product. It's important to have a policy in place to protect the privacy of this information and ensure that it is only used for the purpose of fulfilling the order.
Security: To protect the safety of customers and the business, it's important to have measures in place to secure the 3D printing facility and equipment. This may include security cameras, alarms, and other measures to prevent unauthorized access or tampering.

Shipping & Returns

Shipping Policy

We ship all of our 3D printed products via courier within the country.

Delivery time is usually within 5-7 business days, depending on your location.
Expedited shipping is available for an additional fee. Please contact us for more information.
International shipping is also available. Please contact us for a quote.

Return & Exchange Policy

If you are not completely satisfied with your 3D printed product, you may return it within 10 days of delivery for a full refund.
Returns must be authorized in advance. Please contact us to request a return authorization.
You will be responsible for paying the return shipping costs.

Payment Methods

- Credit & Debit Cards
- PayPal

- Offline Payments